Policies
Return and Exchange Policy
• No Returns / Exchanges on Sale and Eid Items.
• House of Revaan accepts Returns and Exchanges in the following instances:
1. Product (s) delivered is inaccurate than the one ordered
2. Product (s) delivered is damaged on receipt
3.Product (s) delivered has a size/fit issue
NOTE : For the above, please be advised:
The product being returned for exchange should be in unused condition, with all its original tags intact.
1. Product (s) delivered is inaccurate than the one ordered
If the product delivered is incorrect, we can either do an exchange or can issue you a credit note which you can redeem against a purchase from www.houseofrevaan within the next 90 days.
The shipping costs for returning the product purchased for exchange will be borne by House of Revaan team in this case.
2. Product (s) delivered is damaged on receipt
If the product delivered is damaged on receipt, we can either do a product replacement or we can issue you a credit note which you can redeem against a purchase from www.houseofrevaan.com within the next 90 days.
The shipping costs for returning the product purchased for exchange will be borne by the House of Revaan team in this case.
3. Product (s) delivered has a size/fit issue
If the product delivered has sizing issues, we can either do a size exchange or can issue you a credit note which you can redeem against a purchase from www.houseofrevaan.com within the next 90 days.
The shipping costs for returning the product purchased for exchange will be borne by the customer.
Note : We don’t accept more than 1 size exchange for the same outfit.
EXCHANGE PROCESS in this case :
After communicating with customer care please take the following steps to exchange:
* Pack your return securely, in the original package if possible.
* Courier the parcel back to us:
Attn: Customer Return / Exchange
Address: House of Revaan
4- D Aziz Avenue
Canal Bank
Gulberg 5
Lahore
Pakistan
PHONE : +92 327 1711764
You can return the products within 7 days of receiving them, in unused, unwashed, and unaltered condition, along with the original tags. Please use the services of a trusted courier agency of your choice to return the product.
ORDER CANCELLATION:
* An order can be cancelled within eight hours for a ready to wear garment.
* A ‘by order’ or a customised purchase can be cancelled up to two days after the order is placed.
Refund Policy:
House of Revaan has a no-refund policy.
Only Exception is if the product (s) is unavailable - in which case the refunds are processed within 2 weeks.
Privacy Policy:
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. For queries and more information please feel free to contact us at +92 327 1711764
Shipping Policy:
* We ship worldwide.
* For ‘By order’ or customised orders : Shipping charges vary according to weight of order (s) placed (in cases where there are more than one outfits in an order or heavy bridal and couture pieces). Shipping price is estimated at Check out.
* Average shipping charges on a standard order
- Domestic : PKR. 700/-
- International : $40
* Shipping Charges do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer and must be paid at the time of delivery. Please contact your local customer office for more information.
Terms and Conditions :
OVERVIEW:
This website is operated by House of Revaan. Throughout the site, the terms “we” “us” and “our” refer to Revaan. We reserve the right to refuse service to anyone for any reason at any time.
By accessing and using the www.houseofrevaan.com ("the Website"), you agree to comply with and be bound by these terms and conditions.
TERMS OF SERVICE:
1. Acceptance of Terms
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions (“Terms of Service”) provided. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
If you do not agree to these terms, please do not use the Website.
2. Changes to Terms
House of Revaan reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to check our website periodically. Your continued use of the Website after any such changes constitutes your acceptance of the new terms.
3. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of House of Revaan and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any portion of the Website without the prior written consent of House of Revaan.
4. User Conduct
You agree to use the Website for lawful purposes only and in a manner consistent with all applicable laws and regulations. You are prohibited from engaging in any conduct that may disrupt the functionality of the Website or compromise its security.
5. Products
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
6. Modifications to products and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or remove the Product (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Product.
7. Privacy Policy:
Your use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the practices outlined in the Privacy Policy.
8. Disclaimer of Warranties:
The Website is provided "as is" without any warranties, expressed or implied. House of Revaan does not warrant that the Website will be error-free or uninterrupted. Use the Website at your own risk.
9. Limitation of Liability:
In no event shall House of Revaan be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website.
10. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
11. Governing Law
These terms and conditions and any separate agreements whereby we provide are governed by and construed in accordance with the laws of Pakistan.
12. Contact Information
For questions or concerns regarding these terms and conditions, please contact us at
+ 92 327 1711764
NOTE :
By providing your email, you consent to our Privacy Policy.